Phone:

(800) 992-1997

Web:

Dodge Customer Service

Mail:

Dodge Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

2002 Dodge Neon NHTSA Defect Investigations

• Defect Investigation #EA06019 - This ea was opened after receiving reports that the multifunction switch on these vehicles would fail, causing a loss of headlight illumination.some complainants report loss of headlight function while for others temporary lighting was available by pulling on the multifunction switch stalk to illuminate high beam lighting.analysis of the complaint and warranty data show a low and declining failure trend.further use of Agency resources does not appear to be warranted; accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.the Agency reserves the right to take further action if warranted by the circumstances.see document file for additional information regarding this resume.
• Defect Investigation #PE06028 - ODI has reviewed complaints from consumers stating that they do not have headlight function while operating their vehicle.the reports indicate that a loss of both high and low beam headlights is the result of problems with the vehicles multifunction switch and connecting wiring harness.consumersnoticed that the steering column area (where these parts are located) is heating up.in some cases, smoke would come out of the steering column area and the plastic trim would begin to melt.this investigation has been upgraded to an engineering analysis (EA06-019) to further study this issue.
• Defect Investigation #PE02082 - There are no injuries or fatalities associated with this alleged defect.while conducting this investigation, ODI found that the subject cinches meet the load bearing requirements of Federal Motor Vehicle Safety Standard 208, and that many of the reported failures were due to incorrect child safety seat installations. Additionally, the report rate is low (1.60/100K).the information available fails to establish the existence of a defect trend at this time.further allocation of Agency resources to this issue is unwarranted and the preliminary evaluation is being closed.