Phone:

(800) 992-1997

Web:

Dodge Customer Service

Mail:

Dodge Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004

2003 Dodge Grand Caravan NHTSA Defect Investigations

• Defect Investigation #EA04031 - This investigation was opened as PE04-054 regarding reports of alleged power liftgate (plg) opening while driving.the investigation was upgraded on November 22, 2004 based on information provided by DaimlerChrysler corporation (DCC) in its September 17, 2004 response to PE04-054. By letter of April 5, 2005, DCC has notified the Agency that it will conduct a safety recall of 70,235 model year (MY) 2003 Chrysler Town & Country and Dodge Grand Caravan vehicles equipped with the plg option.DCC has identified a problem in early production MY 2003 plg control modules that can prevent the plg door from latching closed in a power open/close cycle.in this condition the plg can rise (not power open) during vehicle operation.dealers will install a revised plg control module to remedy the affected vehicles.see safety recall 05V134 for details.
• Defect Investigation #PE04054 - This investigation was opened on July 30, 2004, based on ODI consumer complaints alleging unwanted opening of the vehicle's power liftgate (plg) while driving.in DaimlerChrysler corporation (DCC)'s September 17, 2004 response to ODI' S information request letter, it provided additional consumer complaints and lawsuits.DCC states in part, "...the plg latch becomes stuck in a semi-closed state not allowing the plg latch to engage the striker, thus not closing the liftgate completely."in this condition the plg ajar warning light will not be illuminated and the plg can rise (not a powered open) while driving. This investigation has been upgraded to EA04-031 for further analysis.